FAQ
(SoulMade)
- How long does it take the shoes to produce?
It takes 15 to 20 business days to produce and ship your designer shoes to customers.
- Where and how are the shoes made?
Our designer shoes are crafted in Le Marche, Italy, also known as “The Shoe Valley” and home to rich shoemaking tradition since 1901. All shoes are of the best quality and handcrafted by a network of selected Italian artisans. Learn more about our Italian Crafting.
- What kind of material are used on the shoes?
All shoes are created using pristine Italian leather or suede, and in some cases organic canvas is available, too. We also provide special materials, prints, limited edition textiles, cruelty free vegan leathers to PRO account users. Learn more about the materials used in our Italian Crafting.
- What size range do you provide?
We provide US (6-13), UK (3.5-12.5) and EU (36-46) standard sizes. Extended sizes are available on most of the sneaker bases: US (13.5-17.5), UK (13-17) and EU (47-51). To find the perfect fit, please use our conversion tool, which provides a guaranteed 98 percent sizing match.
Custom shoes are shipped internationally via UPS, DHL and FedEx. You can track your shipment through Your Dashboard. Deliveries take between three to eight business days, depending on your city and country. Shipments to the EU, UK and USA are free of charge.
(Note: Custom taxes may apply for all non-EU shipments. Depending on the country, these normally range between 3 to 10 percent of the total purchase value and are due upon receipt of the product).
We have a
100% satisfaction guarantee and free-returns policy. Customer s will receive a full refund if not completely satisfied with the order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us to request a refund and confirm the shipping address. A delivery company will then collect your package with no hassle or cost to you or your customer.